Frequently Asked Questions
Why doesn't PrettyLog fetch my logs automatically?
Security and simplicity. Automatically fetching logs requires granting a third-party tool deep access to your cloud providers, IAM roles, or S3 buckets. By using a paste-based workflow, PrettyLog requires Zero Configuration and zero network permissions, making it the safest way to handle sensitive data.
Does any data leave my server?
No. PrettyLog is built with a Zero Data Egress philosophy. All parsing and formatting happen locally within your Docker container and your browser. There are no analytics, no "call-home" scripts, and no external API dependencies.
Can I request a specific log format?
Yes. Pro license holders get dedicated email support for setup and custom parser requests. If you use a format not currently supported, reach out and we will work to add it for you. You can also try the custom regex parser.
How do I get updates?
You pull the latest changes directly from the GitHub repo. Early adopters get lifetime updates. Future customers will be on a 1-year update plan.
Can I use this on multiple servers?
Yes. The license covers your entire internal organization. Unlimited seats, unlimited servers.